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Date: September 20, 2019, 04:58:58 AM

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Customer Service Representatives: Employment : Nigerialog.com - Nigeria's Premier Online Forum

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Customer Service Representatives

By: alagbe003 (M) |Time : August 19, 2019, 09:42:05 PM
Location: Lagos
Responsibilities
Provide product/services information
Manage all voice communication channels (telephone, WhatsApp, etc) and meet call handling quotas
Identify and assess clients’ needs to achieve satisfaction
Build sustainable relationships and trust with clients through open and interactive communications.
Handle client complaints, provide appropriate solutions and alternatives within time limits. Follow up to ensure resolution.
Keep records of client interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Requirements
Minimum of HND/B.Sc in related disciplines
Minimum of 2-3 years proven customer support experience or experience as a client service representative
Candidates should have good interpersonal skills and have the ability to maintain accurate and proper account/records.
Must be a female not more than 30 years of age
Excellent communication skills (speaking and listening). The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
Customer orientation and ability to adapt and respond to different personalities
Ability to multi-task, prioritize, and manage time effectively
How to Apply
Interested and qualified candidates should send their CV and previous work/campaigns using the advertised “Job Title” as the subject of their email to:
[email protected]
Application Deadline 30th September, 2019.

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