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Customer Care Service Officer : Employment : Nigerialog.com - Nigeria's Premier Online Forum (57 views)

Customer Care Service Officer

By alagbe003 (M)May 03, 2018, 08:06:53 AM
Location: Lagos
Job Description
Managing incoming calls and customer
service inquiries
Generating sales leads that develop into new
customers
Identifying and assessing customers’ needs
to achieve satisfaction
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to
achieve satisfaction
Build sustainable relationships and trust with
customer accounts through open and
interactive communication
Provide accurate, valid and complete
information by using the right methods/tools
Meet personal/customer service team sales
targets and call handling quotas
Handle customer complaints, provide
appropriate solutions and alternatives within
the time limits; follow up to ensure resolution
Keep records of customer interactions,
process customer accounts and file
documents
Follow communication procedures, guidelines
and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or
experience as a client service representative
Excellent communication and presentation
skills
Ability to multi-task, prioritize, and manage
time effectively
High school degree
Track record of over-achieving quota
Strong phone contact handling skills and
active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/
respond to different types of characters
How to Apply
Interested and qualified candidates should send
their CV’s to: [email protected]
Application Deadline 4th May, 2018.


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